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VoIP Feature Glossary
Business VoIP | Business VoIP Standard | Business VoIP Plus | Feature Glossary | Comparison
Dial Tone
Enables POTS type dial tone to the user delivered over IP.
DID (Direct Inward Dial)
Provides a phone number for callers to reach users directly. All VoIP packages come with DIDs, including Auto Attendants, Toll Free numbers, and bridge
conferences.
Anonymous Call Rejection Connectivity
Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. By activating the service via a web interface,
callers without available caller identification are informed that the user is not accepting calls at that time. The user's phone does not ring and the
user sees or hears no indication of the attempted call. This service does not apply to calls from within the group.
Call Forwarding:
- Call Always - Enables a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by
dialing a feature code or configuring the service via their web interface. If activated, a user must specify the forwarding number. A status
indicator on the CommPilot Call Manager identifies whether this service is enabled.
- Call Busy - Enables a user to redirect calls to another destination when an incoming call encounters a busy condition. Users have the option to
activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If activated, a user must specify
the forwarding number.
- Call No Answer - Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings.
Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If
activated, a user must specify the forwarding number and the number of rings before forwarding.
- Call Remote Access -Enables users to activate, deactivate and program their Call Forwarding Always service from any phone via their Voice Portal.
Call Hold
Enables user to place an existing call on hold for an extended period of time.
Call Park
Enables a user to hold a call and to retrieve it from another station within the group. To park a call, a user depresses the flash hook and dials the call
park feature code. The call is parked and the caller is held. To retrieve the call, the user goes to any phone in the group and dials the call retrieve
feature code, followed by the user's extension. The call is retrieved and connected to the retrieving user. Users can also execute call park via the
CommPilot Call Manager.
Call Pick-up
Enables a user to answer any ringing line within their pick up group. A pick up group is a group administrator-defined set of users within the group, to
which the call pickup feature applies. To pick up a ringing call, a user dials the call pick up feature code. The user is then connected to the caller.
If more than one line in the pick up group is ringing, the call that has been ringing the longest is answered. Users can also execute call pickup via a web
interface.
Call Return
Enables a user to call the last party that called, whether or not the call was answered. To call back the last party that called, the user dials the call
recall feature code. The system stores the number of the last party to call, and connects the user to that party. Users can also execute call recall via
the CommPilot Call Manager.
Call Trace
Enables users to request that a call they have received to be automatically traced by dialing a feature access code after the call.
Call Transfer
Enables users to transfer a call unattended before or after the call is answered.
Call Waiting
Enables a user to answer a call while already engaged in another call. When a second call is received while a user is engaged in a call, the user is
informed via a call waiting tone. To answer the waiting call, the user depresses the flash hook. The user connects with the waiting party and holds the
original party. By depressing the flash hook, the user reconnects to the original party and holds the waiting party. The feature completes when any party
hangs up. Users can also execute call waiting via the CommPilot Call Manager.
CommPilot Call Manager
Cancel Call Waiting per Call
In addition to being able to cancel call waiting for all incoming calls, users also have the option of canceling their call waiting on a per-call basis by
dialing a feature code before making the call, or after a switch-hook flash during the call.
Calling Line ID Delivery
Enables the delivery of a caller's identity to a user via the CommPilot Call Manager and phone (if capable). Delivered information includes the caller's
phone number and name. The information is delivered to the web interface and the phone (if capable) only if the information is available and has not been
blocked by the caller.
Calling Name Delivery
Provides the calling name for incoming calls by querying an external database for the information if it is not received in the call set-up messaging.
Although BroadWorks' standard Calling Line ID Delivery provides the calling number and name for all calls within BroadWorks, calling name information is
typically not passed with calls received from external parties (e.g., PSTN-originated calls).
Calling Line ID Blocking per Call
In addition to being able to block the presentation of their Calling Line ID on all outgoing calls, users also have the option of blocking on a per-call
basis by dialing a feature code before making the call.
Do Not Disturb
Allows users to set their station as unavailable so that incoming calls are given a busy treatment. Users have the option to activate and deactivate the
service by dialing a feature code or configuring the service via their web interface. A status indicator on the CommPilot Call Manager identifies whether
this service is enabled.
Last Number Redial
Enables users to redial the last number they called by clicking the 'Redial' button on their CommPilot Call Manager or by dialing a feature code
(e.g., *66).
Speed Dial 8 and Speed Dial 100
Enables users to dial two-digit codes to call up to 100 frequently called numbers. Entry of the two-digit code is preceded by a configurable prefix: 0-9,
A-D, *, or # (default). Users can program the numbers in their directory via the Speed Dial 100 page in their CommPilot Personal web portal, or directly
through their phone using the respective feature access code (*75 default).
Three-way Calling
Enables a user to make a three-way call with two parties, in which all parties can communicate with each other. To initiate a three-way call while engaged
in a regular two-party call, the user depresses the flash hook and dials the third party. Before or after the third party answers, the user depresses the
flash hook and forms a three-way call with the two parties. To drop the third party, the user depresses the flash hook and is reconnected with the original
party in a regular two-party call. If the user hangs up, all parties are released. Users also have the ability to execute three-way calls using the
CommPilot Call Manager.
CommPilot Call Manager Web Portal
Provides a web-based tool for users to invoke their services, as an alternative to using feature codes or depressing the flash hook. The following features
are included with the CommPilot Call Manager:
Click-to-Dial
Enables user to input and dial a number, dial directly from a drop-down Phone List (Personal, Group or Call Log) or Outlook tab, or click the Redial
button.
Redial
Enables users to redial the last number they called by clicking the 'Redial' button on their CommPilot Call Manager or by dialing a feature code
(e.g., *66).
Hold
Enables user to place an existing call on hold for an extended period of time, and then retrieve the call to resume conversation. While the calling party
is held, the user may choose to make a consultation call to another party.
Transfer
Enables user to redirect a ringing, active, or held call to another number or directly to voice mail. Before transferring the caller, the user may choose
to consult with the third party first or establish a three-way consultation.
3-Way
Enables a user to make a three-way call with two parties, in which all parties can communicate with each other. To initiate a three-way call while engaged
in a regular two-party call, the user depresses the flash hook and dials the third party. Before or after the third party answers, the user depresses the
flash hook and forms a three-way call with the two parties. To drop the third party, the user depresses the flash hook and is reconnected with the original
party in a regular two-party call. If the user hangs up, all parties are released. Users also have the ability to execute three-way calls using the
CommPilot Call Manager.
Phone Lists (Personal, Call Logs)
Enables users to dial frequently called numbers by selecting from a searchable list of names on their CommPilot Call Manager. Each user can add, delete,
edit, and re-order numbers in their Personal Phone List, which serves as a personal speed dial list. Users can add multiple numbers to this list by
uploading them from a flat file.
The Call Log enables users to view and dial from the following lists of stored numbers: missed, received, and dialed. The call log is accessed through the
CommPilot Call Manager and includes the most recent numbers registered for each category, as well as the respective call times and dates.
Outlook Integration
This service enables users to integrate their personal contacts in Microsoft Outlook with their CommPilot Call Manager. Using the Outlook Contacts tab in
the Call Manager, users can perform a search of their personal Outlook contacts by name or company. Once the desired contact is located, users may
click-to-dial one of the contact's phone numbers, or the user may choose to display the contact's v-card by clicking their name. Updates and changes to
Outlook will automatically take place in the CommPilot Call Manager next time the CommPilot Call Manager is opened.
When receiving a call, the user's Microsoft Outlook contact database is searched for a match of the caller's phone number. If a number is matched, the
user is given the option of clicking the icon next to the incoming calling name in their Call Manager window to open the caller's v-card. Users may also
choose to have new Outlook journal entries automatically opened for incoming and/or outgoing calls.
Extension Dialing
Enables users to dial extensions via their CommPilot Call Manager or phone to call other members of their business group.
Calling Line ID Delivery per Call - See above.
Cancel Call Waiting - See above.
CommPilot Express
Enables users to pre-configure multiple profiles for managing incoming calls differently based on the user's status:
- Available - In the Office
- Available - Out of the Office
- Busy
- Unavailable
Each profile includes preferences for managing the relevant incoming call functions (e.g., Call Forwarding (busy, no answer, always, selective), Voice
Messaging, Simultaneous Ringing, Call Notify), which can be configured through a single easy-to-use web page. Users can also select their active profile
via their CommPilot Call Manager, and/or an IVR menu. If a user elects to use CommPilot Express, it will take preference over all of other service
settings associated with processing incoming calls.
Priority Alert/Ringing
Enables a user to define criteria to have certain incoming calls trigger a different call waiting tone (i.e., alert) or a different ringing cadence than
normal calls. The user sets the criteria (e.g., incoming calling number, time of day, day of week) for determining which calls require priority
notification via their CommPilot Personal web interface. Multiple criteria sets, or profiles, can be defined.
Remote Office
Enables users to access and use their BroadWorks service from any end point, on-net or off-net (e.g., home office, mobile phone). This service is
especially useful for tele-workers and mobile workers, as it enables them to use all of their CommPilot features while working remotely
(e.g., extension dialing, transfers, conference calls, Outlook Integration, directories, etc.). In addition, since calls are still originated from
BroadWorks, the service provides an easy mechanism for separating personal and business phone expenses, as well as keeping alternate phone numbers private.
This service must be set up by the group administrator.
Simultaneous Ring - Personal
Simultaneous Ring enables users to have multiple phones ring simultaneously when any calls are received on their BroadWorks phone number. The first phone
to be answered is connected. For example, calls to a user's desk phone could also ring the user's mobile phone, in case the user is not at his/her desk.
Configurable Feature Codes
Provides each group administrator with the option to specify the feature codes (a.k.a. star codes) associated with their services (e.g., Last Number Redial,
Call Return) via the CommPilot Group web portal. Users can see, but not edit, the star code associated with each service at any time by referencing their
CommPilot Personal web portal.
Incoming/Outgoing Calling Plans
Incoming: Enables administrators to block specified incoming calls to their company, department and/or individual users. For example, some users may be
prevented from receiving calls from outside the company. The Incoming Calling Plan is configured via the CommPilot Group web interface. In addition to
being able to configure which types of calls each user is restricted from receiving (e.g., intra-group), group administrators may regulate incoming calling
by restricting specific digit patterns. For example, users may be prevented from receiving calls from a competitor's number or a particular area code or
country code. If a profile has not been configured for a particular user, the default set of incoming call privileges for the department or group is
applied.
Outgoing: Enables administrators to block users from making certain types of outgoing calls, such as long distance, toll, or premium
numbers. The Outgoing Calling Plan is configured via the CommPilot Group web interface. In addition to being able to configure which types of calls each
user is restricted from making, group administrators may regulate outgoing calling by restricting specific digit patterns. For example, users may be
prevented from calling a competitor's number or a particular area code or country code. If a profile has not been configured for a particular user, the
default set of outgoing call privileges for the department or group is applied.
Series Completion
The Series Completion service can be assigned to a selected series of lines to forward calls on a busy condition. It is a form of "hunting" in which the
next line in the group is tried in a prearranged order, without any limit on the number of sequential forwards. This service is used to support Key System
functionality. Key Systems typically ring all available lines in a specified order for incoming calls, regardless of the number dialed to reach the
company. For example, when calling a tech support hotline, the user dials 1-800-555-HELP. That number attempts to ring line 1 of company. If line 1 is
busy, it will attempt to ring line 2. If line 2 is busy…and so on. If all lines are busy, the call can be sent to Voice Messaging or another assigned
service of the group. Similarly, if all lines or users of this company were assigned to a Series Completion group, BroadWorks acts just like a Key System.
Shared Call Appearance
Enables users to have their incoming calls ring on up to three phones simultaneously, connecting the first phone to be answered. If one of the phones is
already hosting an active call under the user's ID, incoming calls are delivered to the active phone and any outgoing calls from another phone using the
same user ID are blocked. Example applications of this service include setting-up a second line for an executive assistant or in a secondary workspace
(e.g., lab).
Hold, Transfer and 3-way
Enables a user to make a three-way call with the caller and add-on party before transferring the caller. To initiate call transfer with three-way
consultation, the user depresses the flash hook and dials the add-on party. When the call is answered, the user depresses the flash hook and forms a
three-way call with the add-on party and caller. To transfer, the user hangs up, causing the caller to be connected to the add-on party. Users can also
execute call transfer with three-way consultation via the CommPilot Call Manager.
Messaging Voice Mailbox
Enables users to record messages for incoming calls that are not answered within a specified number of rings, receive busy treatment, or are transferred
directly to voice mail. Incoming callers are given the options to review and change their message and will get a warning tone if their message is about to
reach the maximum configured length.
Users can configure the service via their personal web portal or by calling into their voice portal from any phone. The personal web portal enables users
to control whether their voice mail messages are to be delivered to their e-mail account as .WAV attachments and/or to the voice messaging system
repository for retrieval from a phone. Users can also set their password and elect to give callers the option of connecting to an attendant by pressing 0.
By accessing the Voice Portal from any phone, users can listen to, save, and delete each message, as well as move to the previous or next message. During
the playback of a message, users have the option of skipping forward, skipping back, or pausing. Replies to message senders can be sent, and messages can
be forwarded with an introductory message to one or more group members, or to the entire group. Messages can also be composed and sent to one or more
users in the group, or the entire group. Users have the option of marking a message as Urgent or Confidential. Users can also pre-configure lists of users
to whom voice messages may be sent. The Voice Portal also enables users to record their name and multiple personal greetings for busy and unavailable.
Users also have the option to enter a feature code on their phone to clear their message-waiting indicator (MWI).
Message Management - See above.
Voice Messaging Call Back
Enables users to automatically call back the person who left them a message by hitting an option during or after listening to the message. This feature
works if the caller's line ID is available; otherwise, the call back is denied.
Voice Message Waiting Indication
A stutter tone is provided via the telephone when new messages reside in the user voice mailbox. A visual indicator on the phone is also provided if
supported by phone. Also enables a user to be informed of new voice messages. The notification is in the form of an email (or short message to a cell phone)
or an indication on the user's station. The user controls the service via a web interface, which provides the ability to activate and deactivate email
notification as well as the email notification address.
Voice Messaging Notification
Enables a user to be informed of new voice messages. The notification is in the form of an email (or short message to a cell phone) or an indication on the
user's station. The user controls the service via a web interface, which provides the ability to activate and deactivate email notification as well as the
email notification address.
Voice Messaging to E-mail
Enables users to have their voice messages delivered to a specified email address in the form of an e-mail message with a .WAV file attachment. If
available, the caller's name and number are also included in the e-mail subject line.
Call Notify
Enables a user to define criteria that cause certain incoming calls to trigger an email notification. If an incoming call meets user-specified criteria,
an email (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt. The user controls
the service via a web interface, which provides the ability to set the notify email address and the criteria sets for determining which calls trigger a
notification. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.
Voice Mailbox Integration
Enables users to configure their single BroadWorks voice mailbox to also support a secondary non-BroadWorks line (e.g., mobile phone, PBX), in addition to
their primary BroadWorks line. Thus, a BroadWorks user can eliminate the need for maintaining and possibly paying for separate voicemail service
(e.g., for their mobile phone) by also having those unanswered calls routed to their BroadWorks voice mailbox.
To enable this service, a user must simply register their secondary phone number via the CommPilot Personal web portal and configure their secondary phone
service with Call Forward Busy and Call Forward No Answer to route to the respective BroadWorks voice portal. Calls received by the group voice portal
from this secondary number will be automatically recognized and prompted with the user's voice mailbox greeting.
Consultant Hold
Enables a user to put the caller on hold, and make a consultation call to another party. To initiate consultation hold, the user depresses the flash hook
and dials the add-on party. When the call is answered, the user can consult with the add-on party. To drop the add-on party and reconnect to the original
party, the user depresses the flash hook twice. Users can also execute consultation hold from the CommPilot Call Manager.
LDAP Directory Integration**
Enables a user to define criteria that cause certain incoming calls to trigger an email notification. If an incoming call meets user-specified criteria,
an email (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt. The user controls
the service via a web interface, which provides the ability to set the notify email address and the criteria sets for determining which calls trigger a
notification. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.
Printable Group Directory
Enables users to view and print a directory listing of all the business group members and their respective contact information (e.g., extension, mobile
phone number, e-mail address). The information is displayed in one of two formats: "Summary" or "Detailed". The Group Directory is accessible from the
CommPilot Group Portal or via each user's CommPilot Call Manager.
Call Forwarding Ring Splash
Enables users to have a short ring burst played on their phone when the following services are triggered: Call Forwarding Always, Call Forwarding
Selective, and Do Not Disturb. Ring Splash can be enabled for each of these services individually and serves as a reminder that the respective service is
active.
Call Forwarding Selective
Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. If an incoming call meets user-specified
criteria, the call is redirected to the user-specified destination. The user controls the service via a web interface, which provides the ability to set
the forwarding destination address and the criteria sets for determining which calls require forwarding. A criteria set is based on incoming calling line
identity, time of day, and day of week. Multiple criteria sets can be defined.
Call Screening by Digit Patterns
Enables users to specify digit patterns instead of individual phone numbers on the following selective services: Selective Call Forwarding, Selective Call
Acceptance, Selective Call Rejection, Call Notify, and Priority Alert. Digit patterns consist of a sequence of digits followed by the * wildcard. For
example, 240* would apply to any calls from phone numbers starting with 240.
Calling Line ID Blocking
Enables a user to block delivery of his/her identity to the called party. The user controls the service via a web interface, which provides the ability to
activate and deactivate the service. If activated, all calls made by the user have the user's identity blocked.
Distinctive Alert/Ringing
Provides a different call waiting tone (i.e., alert) or a different ringing cadence for intra-group calls versus calls received from outside of the group.
This service is provisioned as part of the Priority Alert/Ringing service, so users must choose to enable either Distinctive Alert/Ringing or Priority
Alert/Ringing (different tone/ring for user-specified phone numbers) at any given time.
Hunt Groups (5 Options)
Hunt Groups allow users within a group to be included in a specified subgroup to handle incoming calls received by an assigned Hunt Groups phone number.
Group administrators can choose from any of the following "hunt" schemes, each of which rings the specified phones in a different manner:
- Regular sends calls to users in the order listed by an administrator. Incoming calls go to the first available person on the list, always starting with the
first person on the list.
- Circular sends calls in a fixed order. The call is sent to the first available person on the list, beginning where the last call left off.
- Simultaneous rings all of the users in the group simultaneously; the first user to pick up the ringing phone is connected. Note that with this option
because all phones in the group ring simultaneously all the users appear.
- With Uniform, as a call is completed, the user moves to the bottom of the call queue in a shuffling fashion. The next incoming call goes to the user
who has been idle for the longest. If a user receives a call that was not directed to them through the hunt group, the call will not be included in
the receiving order for Uniform calls.
- Weighted Average offers calls to users evenly.
Selective Call Acceptance
nables a user to define criteria that causes certain incoming calls to be allowed. If an incoming call meets user-specified criteria, the call is allowed
to complete to the user. All other calls are blocked and the caller is informed that the user does not wish to receive the call. The user controls the
service via a web interface, which provides the ability to establish the criteria sets for determining which calls are allowed to complete. A criteria set
is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.
Selective Call Rejection
Enables a user to define criteria that cause certain incoming calls to be blocked. If an incoming call meets user-specified criteria, the call is blocked
and the caller is informed that the user is not accepting calls. The user controls the service via a web interface, which provides the ability to establish
the criteria sets for determining which calls require blocking. A criteria set is based on incoming calling line identity, time of day, and day of week.
Multiple criteria sets can be defined.
CommPilot Group Web Portal
Voice Portal - See above.
Configurable Feature Codes - See above.
Calling Plans (Incoming/Outgoing) - See above.
Hold, Transfer and 3-Way - See above.
Moves, Adds, and Changes
Enables the user to add, move or make changes to user accounts within a certain enterprise group.
Accounts Codes
Enables the tracking of calls made outside of the group by prompting users for an account code. With this service, codes are not validated (see
Authorization Codes). Group administrators manage their account codes via their CommPilot Group web portal. Groups cannot have this service and the
Authorization Codes service enabled at the same time.
Authorization Codes
Performs an authorization of calls made outside of the group by prompting users for an authorization code. Calls will not be connected unless a valid code
is entered. Group administrators manage their authorization codes via their CommPilot Group web portal. Groups cannot have this service and the Account
Codes service enabled at the same time.
Call Capacity Management
The Call Capacity Management feature enables service providers to limit the call traffic associated with individual groups by limiting the number of
simultaneous calls that can be made to or from customer premises. A maximum number of simultaneous incoming/outgoing calls can be set for any specified
set of users within a group. Service providers can leverage this capability as a means of achieving network engineering and/or pricing objectives.
Call Intercept
Enables group administrators to intercept calls routed to a non-working internal line with informative announcements and alternate routing options.
The service may be assigned to an individual user's phone number (e.g., when they have left the company) or it can be assigned to all the members of the
group.
Calling Group ID Delivery
Provides the name and number of the group (or company) for outgoing calls from users in the group, rather than providing the user's own name and number.
The group number may be defined on a per user basis, which is often appropriate for multi-location groups.
Calling Line ID Configuration
Configure the Group Calling Line ID and the group name for outgoing calls. The group settings override any user settings.
Use group number, instead of user number, in the outgoing Calling Line ID.
Use group name, instead of user name, in the outgoing Calling Line ID.
Enhanced Outgoing Calling Plan
Enhanced version of the basic Outgoing Calling Plan provides administrators with a greater degree of control over outgoing calls made from within their
group. In addition to "blocking" or "allowing" given call types and digit strings, administrators have the following options for configuring the outgoing
calling profile of their group, department, and individual users:
Authorization Codes
Selected users can be prompted for an authorization code to allow specified call types or digit strings. Administrators can pre-configure one or multiple
authorization codes to be entered by users. Use of this feature within the Enhanced Outgoing Calling Plan takes precedence over the standalone
Authorization Code service.
Call Transfer
Specified outgoing call types and digit strings can be automatically transferred to one of up to three transfer destinations that administrators can
pre-configure. For example, international calls made from a conference room may be transferred to a company operator who will validate the user's identity
and their purpose for making an international call.
Existing configurations are retained when Enhanced Outgoing Calling Plan is assigned to replace the basic version of the service.
Configurable Feature Code Prefix
Enables each business group to define up to two different prefixes to precede their feature codes. Each prefix may include 1-2 characters, with the default
being a single star (*).
Device Inventory
Enables group administrators to inventory their Integrated Access Devices (IAD), Trunking Gateways and IP Phones via their CommPilot Group web interface.
Devices may be easily added, deleted and modified. In addition, group administrators can assign users directly to a device and/or a port on a device.
The location and default aliases for a user are automatically generated.
Group Resource Inventory Report
Enables Group Administrators to generate reports on the resources used in their group and, if applicable, in each of their departments. Information
includes phone numbers, devices, services, users and departments. The reports are generated on a web page in CSV format (comma-separated value), so they
can be easily imported into a spreadsheet for sorting and archiving.
Loudspeaker Paging
Enables users to access an intercom paging system by dialing an extension within the group. The paging system is simply configured in BroadWorks as a user
and interconnected via a standard two-wire interface.
Auto Attendant
The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to
the operator, dialing by name or extension, or connecting to up to nine configurable extensions (e.g., 1 = Marketing, 2 = Sales, etc.). Configuration via
the CommPilot Group web interface also allows for hours of operation to be modified, with different options available for hours that the company is open or
closed. Group Administrators use their voice portal to record auto attendant greetings. For example, a message may be left remotely to indicate that the
office has been closed due to inclement weather. In addition, users have the ability to record their name for play back when a caller dials by name or
extension.
A group can have multiple Auto Attendants configured, either individually (e.g., customer service with separate business hours) or integrated into a
multi-level Auto Attendant (e.g., enterprise's main Auto Attendant is configured to seamlessly route to the Auto Attendant of a particular department or
location).
Attendant Console
The web-based Attendant Console enables a user (e.g., receptionist) to monitor a configurable set of users within the business group. The Attendant
Console graphically displays users' status (busy, idle, do not disturb), as well as detailed call information. The Attendant Console window is integrated
with the CommPilot Call Manager, thereby enabling the attendant to perform functions such as click-to-transfer or click-to-dial.
Conferencing
Enables the set-up, use, and monitoring of n-way conferences via a web interface. Both internal and external participants can use a conference bridge once
it has been set-up. Conferencing service includes the following features:
- Audio and Web Conferencing
- Scheduled, recurring, reservation-less, and ad-hoc
- Meet-me dial-in numbers
- Web Collaboration
- Share MS PowerPoint, Excel, and Word files
- Secure SSL and password protection
- Web browser viewable, no client required
- Moderator Control
- Dial-out capability
- Mute, hold, drop, and add participants
- DTMF and web portal interfaces
- In-Call Functions
- Roll call, hand raising, optional leader
- PIM Integration
- Automated email invitations & Outlook calendar entries
- Reporting
- Web-based reporting
- Department and project codes
- Recording
- Recording and playback of individual conferences
- Access Code Generation
- Automatic, pre-assigned, or user-defined
Alternate Numbers
Enables users to have up to three phone numbers and/or extensions assigned to them. Normal ringing is provided for incoming calls to the primary phone
number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing calls from the user, the
user's primary phone number is the calling line identity.
Toll-free Number
Enables users to assign toll-free numbers to existing DIDs.
Music on hold
Enables group administrators to upload an audio file (.wav file containing music, advertising, etc.) onto the system to be broadcast to held parties.
This service can be used in conjunction with the following services: Call Centers, Call Hold, and Call Park.
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