VoIP Call Flow Examples

Scenario 1 | Scenario 2

Scenario 1
In this scenario our customer had limited resources, but wanted to appear that they were large company. To do this we used the same three employees and placed them in each hunt group. We title each hunt group with the name of the department they are in. In this way when a call arrives to Sales, the caller ID on the employee's phones shows "Sales", or "Technical Support" and they greet the caller with:

"Hello, you have reached the Sales department," or
"Hello, you have reached the Accounting department," or
"Hello, you have reached the Technical Support department."

An auto attendant is used to give the caller options to select which department they would like to speak with.