General FAQ's

1) What are the benefits of the Cobalt RaQ 4 web server plans?
The Cobalt RaQ 4 Plans are a complete suite of plans with generous amounts of disk storage at a very reasonable price, to suit your Web Hosting needs. These plans start at $14.95. They provide the site administrator complete control over his/her domain, ranging from the amount of space allotted to other users within his /her site, to control over mail, mail forwards, vacation responses, backups, web statistics, access to web mail, blocking or suspending their users, and of course, access to upload their files by publishing via FrontPage or via FTP (depending on the plan), plus much, much more. All of this is possible due to a Graphical User Interface (GUI) that makes even the most difficult request easy to accomplish, and perfect for the novice to expert users.

2) How do I add an additional e-mail box?
As a site administrator, you manage your site using any standard Web browser. Access the Site Management screen for your site by typing the URL http://www.yourdomainname.com/siteadmin/ into your browser. A prompt appears, asking you to enter your site administrator username and password. The Site Management screen provides access to the site administrator functions. Next, you will need to go to the user list to set up your personal e-mail box.

The User List has five columns, which display information about the each site user, and allow the Site Administrator to manage or remove a site.

• The first column displays the full name of the site user.
  
  
• The second column displays the user name of the site user.
  
  
• The third column displays the email alias(es) of the site user.
  
  
• The fourth column displays icons to indicate which services are enabled (telnet/shell access, FrontPage Server Extensions or Secure POP3 [APOP]), to indicate that a site user is the Site Administrator, or to indicate that a site user is suspended.
  
  
• The fifth column displays icons to manage a site user or the email settings for the site user, or to remove a site user. Click on the blue mail icon and enter the name at which you desire to receive and send mail in the E-mail Alias box.

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3) How do I upload information to my website?
Important! - If you have a website with FrontPage Server Extensions, please do NOT try FTPing your content to your site! Please publish using FrontPage. Failure to do so may result in your site being corrupted.

If your site has Frontpage extensions:
If FrontPage Server Extensions are enabled on a site, a Site Administrator can enable FrontPage User Webs. To publish a Web page using FrontPage:

1. Using FrontPage Explorer on a personal computer, select Open Web.
   
   
2. In the Folder Name field, enter the following: http://www.yourdomainname.com (example) If a user other than the site administrator wishes to publish pages to their personal space, the user John Smith would enter http://www.yourdomainname.com/~jsmith/ (example)
   
   
3. Click OK. An authentication dialog appears.
   
   
4. For site administrators, enter webmaster as the user name, and the password assigned to the webmaster. All other users, enter your user name and password assigned to you on the RaQ.
   
   
5. Click OK.

• manage FrontPage site Root Web subwebs
• add, modify or remove additional FrontPage user accounts
• change the "webmaster" password

If your site is a Unix based site:
After creating your Web pages, you can publish them on the Cobalt RaQ using FTP. First, make sure you have the following information:

• The hostname or the IP address of your Cobalt RaQ.
• Your username and password.
• A filename of your choice to save as your main page (the default is index.html).

Then launch your FTP software, establish an FTP link to the Cobalt RaQ, and then upload your HTML files. If you need help, consult the instructions for your FTP application.

By default, the files you upload via FTP are stored in your personal directory, the directory path for which is /home/sites/sitename/users/username where sitename is the fully qualified domain name of your site, and username is your user name.

Note to site administrators: To post Web pages for your site, you must upload to the directory /web. (Only the site administrator or the RaQ administrator can upload to this directory.) Unless you specify this directory, your Web pages will be stored in your personal directory, which will be accessible on the Web at http://www.yourdomainanme.com/~yourusername/ - not at http://www.yourdomainname.com/

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4) How do I configure my Mail Client (Outlook, Outlook Express, Eudora, Netscape, etc.) to receive my e-mail?
No matter what plan you may have certain information remains the same, provided that you have a domain name. If you don't have a domain name.

• a) When prompted for your incoming mail server, you must list mail.yourdomainname.com
  Example: mail.simplehost.net
  
  
• b) When prompted for your outgoing mail server, you must list the outgoing mail server of your Internet Service Provider, or whatever outgoing mail server you use to send mail.
  Example: smtp.wt.net

All other information is fully individualized, and must be input according to your user information. For further help configuring your e-mail client, please visit our e-mail client support page.

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5) Do I need to have a domain name to have a web site?
Technically, no. However, you will have a limited amount of resources available to you compared to if you actually had a domain name. Some examples of this are: Instead of having multiple e-mail accounts, you will have one. Also, to receive mail or browse your site, you will be required to use a machine name instead of a personal domain name. For instance, a user named John would receive his mail at john@cobalt1.simplehost.net instead of john@yourdomainname.com. To browse his site, John, or anyone else would type cobalt1.simplehost.net/~john as opposed to www.yourdomainname.com.

Register a New Domain Name

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please contact us at 1.888.Nationwide (628-4669)