DSL FAQ's
If I have a router, can I use it?
More than likely, any existing router you already have will not work to connect to the DSL, even if it is a DSL Router or Modem. The DSL industry is still working to agree upon a
common, standard communications protocol for DSL equipment.
Once you have one of our DSL modems setup, you may be able to connect your own router to it. In doing so, it is possible to serve more computers within your own network.
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Can I setup a Network with DSL?
It is possible with the right hardware to setup a network with DSL, although we do not support setup or troubleshooting for this. With all the different combinations of hardware
and software involved with networking, it is virtually impossible to support over the phone.
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How many computers can I hook up?
While with the right equipment and setup you can connect as many computers as you like to your DSL connection, we support just one computer connected directly to your DSL modem.
If you would like to have a network on your DSL connection, it is your responsibility to ensure it is configured properly.
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Who is providing these new DSL Services?
We has signed contracts with several National DSL Providers, including SBC, BellSouth, COVAD, New Edge Networks and Qwest. All have a proven track record and exciting plans for
continued excellent service to our customers.
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Is the speed guaranteed?
Unlike almost any other form of affordable high speed access, some of the Business-class varieties of these new DSL services do offer a Service Level Agreement. Call us for
details on the Service Level Agreement for the DSL service that best fits your needs.
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How will this connect to my computer?
The DSL connection usually connects to your computer via an Ethernet port or USB port.
Most PCs will require a Network Interface Card (NIC or Ethernet Card) to be installed. You are responsible for the purchase and installation of that card.
Most modern Macintosh computers already have an Ethernet port built right in, so Mac users probably won't need to install a separate NIC (if you are not sure, look behind your
Mac for an extra-large phone-style jack marked with <···> ).
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When can I expect to get my router or bridge installed after ordering?
Your Router or Bridge will be installed on your line the same day your DSL is installed. A DSL install generally takes 1-4 weeks depending on the area and services provided.
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I want a LAN in my house/business? Do you supply or sell any of that equipment?
We do not sell, supply nor install LAN equipment. There are a lot of options for routers and bridges available at most computer stores and they are becoming more affordable and
user friendly all the time.
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Will the installer supply Cat-5 wiring or do I need to purchase that before they come?
The technician that visits your location will bring all the necessary wiring for a standard installation.
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How can you offer DSL where it was not previously available?
We have partnered with several DSL networking providers. This has allowed us to provide a wide variety of DSL technology options, which can reach many more cities and greater
distances than originally allowed. Call us at 1.888.628.4669 and let us see if you qualify for DSL today.
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How do I apply for DSL?
Click on the DSL Links under the Products and Services section or call us at 1.888.628.4669
How long will it take to get it installed?
DSL typically takes anywhere from one to four weeks for installation. Let us get you started today, contact us at 1.888.628.4669.
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How much does this "NIC" cost?
Usually a NIC will run between $20 and $80 not including installation. (Again, most computers already have an Ethernet port, no NIC required.)
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If inside wiring needs to be done at my house am I responsible for that?
The technician that installs the DSL line and Bridge or Router CAN do inside wiring for your location if you should need to have such done. If extensive inside wiring is needed
there may be an additional charge.
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Can I be put on a list and called when it is in my area?
Indeed. Please feel free to call our sales department at 1.888.628.4669 or e-mail us at sales@nationwide.net. Any of our staff will be
happy to put you on a waiting list.
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How do I find out if I qualify?
Call us today and we will inform you within a few minutes what speeds and pricing are available for your location. Call us at 1.888.628.4669.
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If you need more help with any of our products or services
please contact us at 1.888.Nationwide (628-4669)
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